If your goods are damaged or defective in any way on delivery, please contact us at email@example.com as soon as possible to arrange a suitable remedy, such as return, exchange or refund.
Please note that you are required to inform us of any fault with the goods in the period from delivery until the fault or problem would reasonably be expected to appear. Based on the nature of our products, we estimate this period to be approximately three days from receiving your goods.
We are not required to provide a refund or replacement if you change your mind.
You can choose a refund or exchange if an item has a major problem. This is when the item:
has a problem that would have stopped someone from buying the item if they had known about it
is significantly different from the sample or description
doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase - e.g. your receipt.
For all return/exchange requests, please contact us within three days of receiving your order so we can let you know what to do next. Please don't return items before contacting us. A photo may be required to show us the defective product.
Orders are processed quickly, so if you need to cancel an order for any reason after ordering your item/s, please contact us within an hour of ordering. Please send any questions you have about an item before you order to firstname.lastname@example.org